Privacy Policy
Last updated: December 2025
Who we are
This website is owned by:
Ardross Glencairn Guesthouse
Operated by The Rowan Guesthouse Group LTD
Website: www.ardrossglencairn.co.uk
Contact email: info@ardrossglencairn.co.uk
We are committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR).
What personal data we collect and why
Contact and enquiry forms
When you contact us via a form on this website, we may collect the following information:
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Name
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Email address
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Telephone number (if provided)
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Details included in your message or enquiry
This information is collected solely for the purpose of responding to enquiries, providing information about the guesthouse, managing bookings or enquiries, and delivering our services to you.
We do not use this information for marketing unless you have explicitly given consent.
Analytics and website usage data
We may use analytics tools such as Google Analytics to understand how visitors use our website.
This data may include:
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Pages visited
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Time spent on pages
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Device and browser type
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Approximate location (such as city or region)
This information is anonymised where possible and is used only to improve the performance and usability of the website. It does not personally identify individual visitors.
Cookies
This website uses cookies to ensure it functions correctly and to help us understand how visitors use the site.
Cookies may be used for:
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Essential website functionality
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Website analytics and performance monitoring
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
Embedded content from other websites
Pages on this site may include embedded content (for example, maps, videos, or social media feeds).
Embedded content from other websites behaves in the same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, and track your interaction with their content according to their own privacy policies.
Third-party plugins and services
This website is built using WordPress and may use third-party plugins and services, including:
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Rank Math SEO
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Divi / Divi Supreme
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Contact form and security plugins
These tools may process limited technical data necessary for site functionality but do not collect personal data for independent marketing purposes.
Where third-party services are used (such as analytics or hosting), data is processed in line with their respective privacy policies and UK GDPR requirements.
Who we share your data with
We do not sell or rent your personal data.
Your data may be shared only with trusted service providers where necessary, including:
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Website hosting providers
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Email and form delivery services
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Analytics providers (such as Google)
All such providers are required to handle your data securely and lawfully.
How long we retain your data
We retain personal data only for as long as necessary to:
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Respond to enquiries
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Manage bookings or guest communications
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Meet legal, accounting, or regulatory obligations
Enquiry data can be deleted on request unless we are required to retain it for legitimate business or legal reasons.
Your data protection rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data
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Object to or restrict processing in certain circumstances
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Request a copy of your data in a portable format
To exercise any of these rights, please contact us at:
info@ardrossglencairn.co.uk
Where your data is processed
Some services we use may process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure your data is protected in line with UK GDPR requirements.
How we protect your data
We take reasonable technical and organisational measures to protect personal data, including:
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Secure website hosting
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SSL encryption
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Regular software updates and access controls
While no system is completely secure, we work to minimise risks to your data.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on this page, with the updated date shown at the top.
Contact us
If you have any questions about this privacy policy or how your data is handled, please contact:
The Rowan Guesthouse Group LTD: info@ardrossglencairn.co.uk